At One 11 Perfumes, we carefully pack every order to ensure that your fragrance reaches you safely and in good condition.

Order Processing

Orders are generally processed within 1–2 business days after confirmation of payment.
Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Time

• Delhi/NCR: Approximately 1–2 working days.
• Rest of India: Approximately 2–4 working days.
• Remote locations: Delivery may take longer depending on the destination and courier service.

Delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, natural events, strikes, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is placed.
Promotional free-shipping schemes may be offered from time to time, subject to applicable offer terms.

Order Tracking

Once an order is dispatched, tracking details will be shared through the contact information provided at the time of purchase.

Incorrect or Incomplete Address

Customers are requested to carefully verify their delivery address before placing an order.
One 11 Perfumes shall not be responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.

Customer Care

For shipping or delivery concerns, please contact:

Brand: One 11 Perfumes
Company: Vish Aromaceuticals Pvt. Ltd.
Customer Care: 7097710000
Email: info@visharoma.com
Please include your Order ID, registered mobile number, and details of the issue so that our team can assist you efficiently.