Because perfumes are personal-use products, opened or used perfume products cannot ordinarily be returned or exchanged for reasons such as change of mind, fragrance preference, or dislike of the fragrance.

Issues Eligible for Review

Returns may be considered for genuine issues, including:

• Product received damaged.
• Product received broken or leaking.
• Wrong product received.
• Missing product or item.
• Product received in a materially different condition from what was ordered.
• Manufacturing or packaging defect attributable to the product.

Customers should contact us within 48 hours of delivery for damaged, incorrect, or defective products.

Reporting a Damaged or Wrong Product

If you receive a damaged, broken, leaking, or incorrect product, please contact us within 48 hours of delivery.
Please retain the original packaging and product until the complaint has been resolved. Do not dispose of the product or packaging before our team has completed the required verification.

Unboxing Evidence

Customers may be requested to provide photographs of the outer package, shipping label, and product received, together with a clear description of the issue.
Customers are strongly encouraged to record an unboxing video, particularly for high-value orders.

Return Approval

A return or replacement will be processed only after the reported issue has been reviewed and approved by One 11 Perfumes.
Where appropriate, we may offer a replacement, refund, or store credit depending on the nature of the issue and product availability.

Products Not Ordinarily Eligible for Change-of-Mind Returns

For hygiene, safety, and product-integrity reasons, the following are generally not eligible for return merely because the customer has changed their mind:

• Opened perfume bottles.
• Used perfumes.
• Products where the seal has been removed.
• Products damaged after delivery due to customer handling.
• Products altered or tampered with after delivery.

Fragrance preference is subjective. Customers are encouraged to review the fragrance description and notes before placing an order.

Refund Processing

Where a refund is approved, One 11 Perfumes will initiate the refund after completion of the applicable verification or return process.
The refund amount may depend upon the circumstances of the return.
Wrong product supplied, damaged product received, or manufacturing defect may qualify for refund or replacement, subject to verification.
A customer simply not liking the fragrance is ordinarily not eligible once the product has been opened or used.
Any applicable shipping or other charges will be dealt with according to the circumstances of the case and applicable law.

Order Cancellations

Orders may be cancelled before they are dispatched, subject to the order’s processing status.
Once an order has been dispatched, cancellation may no longer be possible.
If an order has already been shipped, the customer may contact customer care for assistance.
If a cancellation is approved, the applicable refund will be processed to the original payment method, subject to applicable processing timelines.

Exchanges and Replacements

A replacement may be offered where the product is damaged during transit, defective, leaking, broken, or incorrectly supplied.
Replacement is subject to product availability.
Where the exact product is unavailable, One 11 Perfumes may offer an appropriate alternative or refund, as applicable.

Customer Care

For returns, refunds, cancellations, or replacement requests, please contact:
Brand: One 11 Perfumes
Company: Vish Aromaceuticals Pvt. Ltd.
Customer Care: 7097710000
Email: info@visharoma.com
Please include your Order ID, registered mobile number, and details of the issue so that our team can assist you efficiently.